Refund Policy

Refund eligibility

ELADSIA delivers custom digital creative. Because we allocate resources and begin creative work as soon as a project starts, our refund policy reflects the nature of done-for-you creative services.

• Creative services (static & video ads, mix plans): A full refund is available if you cancel a project before work has begun — that is, before any creative direction, scripting, prompting, or production has started. Once work is underway, fees are non-refundable, but you're covered by our revision policy (see below).
• Monthly plans: You can cancel anytime, effective at the end of your current billing cycle. We don't charge for the following cycle once you've cancelled, and we don't pro-rate or refund the current cycle, since creative for that cycle is already allocated or delivered.
• Free first ad: Your first ad is free and carries no charge, so nothing is refundable on it.

Revisions come first

We'd always rather make it right than refund. Every plan includes revisions — up to three on monthly tiers, unlimited on Peak and mix plans. If you're not happy with a deliverable, raise it during the revision window and we'll rework it until it meets the brief.

How to request a refund

If you believe you're eligible (e.g. you cancelled before kickoff, or a verifiable technical failure on our end prevented delivery):

1. Email us within 48 hours of your purchase or project start date.
2. Include your order reference, project details, and the reason for your request.
3. Add any supporting context (e.g. screenshots of a delivery or access issue).

We'll review and confirm eligibility within 2–3 business days.

Refund timeline

Approved refunds are processed on our end immediately. Depending on your bank or card issuer, funds typically take 5–10 business days to appear on your original payment method. We can't speed up your bank's processing times.

Your consumer rights

Nothing in this policy limits any rights you have under the Australian Consumer Law or other applicable consumer protection laws. If a service isn't supplied with reasonable care and skill, you may be entitled to a remedy regardless of the terms above.

Contact

Questions about what's included before you buy, or need to submit a request? Reach us at contact@eladsia.com.